Team # 465 -- Update and Improve the Library Resources Assignment Set & Workbook
Altoona College

December 1992

Objective

Update and Improve the Library Resources Assignment Set and Workbook by reducing the number of user questions and complaints and lowering the rejection frequency.

Team Membership

  • Timothy Wherry, Sponsor
  • Bonnie Imler, Leader
  • Charles Clark, Facilitator
  • Chuck Kormanski, Facilitator
  • Mary Hooper, Member
  • Peg Tromm, Member
  • Cathy Wagner, Member

Results Achieved to Date

  • The revisions of the workbook and assignment set were completed by the start of Fall semester 1993. Methods of obtaining statistical information did not require change and therefore, remained the same. Each semester, the workbook is completed by 20+ classes of English 15 students. In October preliminary statistics were compiled at this time with three classes completing the assignment. In keeping with the issue statement, the number of questions asked about the assignment was reduced from 3.42 per student to 1.5 per student and the rejection frequency was lowered from around 90% to 74%. Although not measurable, an improvement in the attitudes of students, faculty and library staff involved in this project has also been noted.
    The Library was the first department at Altoona to form a CQI Team and complete it in one year.

TOP

Search

Contact

Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031
Email:

Copyright 2006-2014 The Pennsylvania State University

This publication is available in alternative media upon request

Questions regarding web issues, please contact psupia@psu.edu