Team # 467 -- e-Commerce Services @ Penn State
Information Technology Services (ITS)

January 2002

Objective

Administrative Information Services has centralized the payment processing technology necessary for a secure and stable eCommerce environment at Penn State. eCommerce services for on-line purchasing and payments continue to be enhanced to improve Penn State’s service to our customers.

Team Membership

  • Ron Rash, Leader
  • Richard Dumm, Member
  • Aaron Hofelt, Member

Results Achieved to Date

  • This team's primary objective was to improve customer satisfaction with the e-Commerce services. AIS is the centralized processor for e-Commerce activity at Penn State. As such, all e-Commerce systems at the University are processed using this system. The team made a number of improvements to the "backend." Their measurements of change included increasing the capacity for additional credit card brands (from 2 brands to 4 brands) and also ensuring the scalability of the overall system. Although they do not have any documentation for their improvements, they do feel that there has been some improvement in the system. They plan to continue their improvements in the future with the addition of electronic check capabilities.
  • Improve customer satisfaction with the e-Commerce services. The measurements of change included increasing the capacity for additional credit card brands (from 2 to 4 brands), provide additional troubleshooting capabilities, improved reliability while ensuring the scalability of the overall system. The team plans to continue their inprovements in the future with the addition of electronic check capabiliities and automated cash receipt reporting.

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Contact

Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031
Email:

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