Team # 480 -- Penn State WebMail
Information Technology Services (ITS)

February 2002

Objective

Penn State WebMail is a Web-based e-mail client, similar to Yahoo! Mail, that provides the Penn State community with anytime, anywhere access to their Penn State e-mail via a Web browser. The e-mail is stored in a user's Penn State Access Account Storage Space (PASS) and the easy-to-use interface lets users create and organize mailboxes, access directory services, create and add personalized signatures, and change settings.

Team Membership

  • Gary Augustson, Sponsor
  • Chris Hubing, Member

Results Achieved to Date

  • WebMail is a complement to other mail services (primarily Eudora). It doesn't replace them so doesn't avoid costs. Obviously, the reason to do this is not for direct $$ savings. WebMail is an additional service to faculty, staff, and students, that makes it much easier to access mail away from home/the dorm/the office. The best metric I saw is this: there are about 2,000 unique WebMail users per day (out of about 55,000 unique PSU mail users per day) --- so WebMail is clearly not a trivial service; people are using it. They must find value in it.
  • WebMail is an additional service to faculty, staff, and students that makes it much easier to access mail away from home/the dorm/the office. The usage during the semester is a little over 12,000 users/day. Currently, there are about 10,500 users/day.

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Contact

Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031
Email:

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