Team # 497 -- Hearing From Our Customers - Different Approaches / Different Customers - Same Goal
Student Affairs

February 2002


The past fifteen months, there has been a concerted effort in the Student Affairs Research Assessment Office to explore the use of online surveys to obtain feedback in an effort to implement quality planning. Examples include an online Division Staff Satisfaction Survey focusing on staff who provide quality services to students, an online Newspaper Readership survey requesting feedback from a random sample of students at 20 PSU locations, and the 2002 Student Satisfaction online survey for University Park and 19 other PSU campuses.

Team Membership

  • William Asbury, Sponsor
  • Betty Moore, Leader
  • Chris Bellocchio, Member
  • Janelle Matesic, Member
  • Karen Schall, Member

Results Achieved to Date

  • Please visit: for more information about PULSE.




Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031

Copyright 2006-2014 The Pennsylvania State University

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