Team # 546 -- Web Mail System (WES)
Enrollment Management and Administration

May 2003

Objective

The Web Email System (WES) provides frequently asked admissions questions at a "click" on the Web for high school students and guidance counselors. Students can also send Web emails and receive a personal response from an admissions counselor within 24 hours. Internally the UAO can manage and track emails coming into the office to help provide excellent email customer service. Since its implementation, over 12,000 students and counselors have received information from the Undergraduate Admissions Office through WES.

Team Membership

  • John Romano, Sponsor
  • Brett Cione, Member
  • Anne Johnson, Member
  • Anne Rohrbach, Member
  • Jeffrey Waters, Member
  • Mark Weaver, Member
  • Betsy Wiser, Member

Results Achieved to Date


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Contact

Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031
Email:

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