Team # 549 -- Hospitality Services Guest Information Network (GIN) Program

February 2004

Objective

As part of the Quality Assurance initiative, design, develop and implement an on-line network in which managers can access (electronically) guest feedback on a daily basis through the various methods of assessment: guest surveys, focus group feedback, etc., and generate reports measuring guest satisfaction levels daily, weekly, monthly, quarterly, and annually.

Team Membership

  • Jim Purdum, Sponsor
  • Mike Conti, Leader/Facilitator
  • Jiin Chung, Member
  • Michael Corsello, Member
  • Marcello Khattar, Member
  • Ali Kursat, Member

Results Achieved to Date


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