Team # 549 -- Hospitality Services Guest Information Network (GIN) Program
February 2004
Objective
As part of the Quality Assurance initiative, design, develop and implement an on-line network in which managers can access (electronically) guest feedback on a daily basis through the various methods of assessment: guest surveys, focus group feedback, etc., and generate reports measuring guest satisfaction levels daily, weekly, monthly, quarterly, and annually.Team Membership
- Jim Purdum, Sponsor
- Mike Conti, Leader/Facilitator
- Jiin Chung, Member
- Michael Corsello, Member
- Marcello Khattar, Member
- Ali Kursat, Member
Results Achieved to Date
Contact
Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031
Email: psupia@psu.edu
Copyright 2006-2013 The Pennsylvania State University
This publication is available in alternative media upon request
Questions regarding web issues, please contact psupia@psu.edu