Team # 551 -- Complete Department Cross-Training
Enrollment Management and Administration

March 2003

Objective

Develop and implement a plan for completion of cross training of all staff within the Academic Records department. This includes completing the training on ISIS screens and merging, accessing and understanding the shared files of the two former departments.

Team Membership

  • Jim Wager, Sponsor
  • Anne Kepler, Leader
  • Vicki Bordi, Member
  • Karen Craig, Member
  • Debbie Diercks, Member
  • Roberta Hardin, Member
  • Melissa Holobinko, Member
  • Diana Watson, Member
  • Shari Welch, Member

Results Achieved to Date

  • Completed 03/14/03: Identify all screens, procedures, and files. Ensure appropriate access for all staff. Develop format for training. Identify trainers/trainees.
    Completed 03/17/03: Begin weekly training sessions.
    Completed 05/14/03: Complete training sessions.

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Contact

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The Pennsylvania State University
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