Team # 552 -- Personal Follow-up, Students with Incomplete Registrations
Enrollment Management and Administration

March 2003

Objective

This project will provide personal follow-up with all University Park students with an incomplete registration status.

Team Membership

  • Jim Wager, Sponsor
  • Sherry Wagner, Leader
  • Donna Campbell, Member
  • Hazel Davidson, Member
  • Carol Findley, Member
  • Wanda Givler, Member
  • Alberto Gutierrez, Member
  • Peggy Moore, Member

Results Achieved to Date

  • Completed 03/12/03: Compile a complete listing of all notifications from other offices sent to students with incomplete registrations.

    Completed 03/18/03: Complete internal planning regarding all procedures for contacting students. This will include when to call, how many times to call, local vs. home number, how to divide up the students, common script, and so on.

    Completed 03/19/03: Begin the call process for Spring 2003 supported by a report process with manually recorded notes and comments.

    Completed 09/30/03: Implement a technology solution that will improve upon the manually recorded notes and processes for future semesters.

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Contact

Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031
Email:

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