Team # 610 -- OPP Cleaning Quality Standards Team

March 2004

Objective

Develop a program that defines cleaning standards and that provides constructive feedback to improve employee performance to a point where standards are met.

Goal: Develop a program to define cleaning quality standards and ensure they are met.

Team Membership

  • Janitorial Quality Management Board, Sponsor
  • Bill Knepp, Leader
  • Connie Brumgard, Facilitator
  • Phillip Melnick, Facilitator
  • Brad Bressler, Member
  • Lynn Daughenbaugh, Member
  • Dick Iddings, Member
  • Carl Lose, Member

Results Achieved to Date


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Contact

Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031
Email:

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