Team # 613 -- OPP Team Cleaning Process Team

March 2004


To improve cleaning quality and reduce cost by using teams that incorporate industry best practices.

Goal: Utilize team concept to increase customer service and employee satisfaction.

Team Membership

  • Janitorial Quality Management Board, Sponsor
  • Tina Schultz, Leader
  • Greg Andersen, Facilitator
  • Dino Cantolina, Member
  • Kelly Clemons, Member
  • Janet Grassmeyer, Member
  • Amy Houck, Member
  • Renee Wilson, Member

Results Achieved to Date




Office of Planning and Institutional Assessment
The Pennsylvania State University
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University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031

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