Team # 717 -- Improving the Student Aid Communications Process Team
ObjectiveObjective: Collect and analyze data to identify major trends and relevant processes and/or print and Web communications that are at the root of questions. Make recommendations for communications to students or process changes to address such questions.
ExpectedResults: A measure of success will be a drop in the percentage of students and families contacting the office and an increase in the percentage of students who complete the aid process by the start of each semester.
- Giovanna Genard, Co-Sponsor
- Anna Griswold, Co-Sponsor
- Tammy Irion, Co-Leader
- Anita Sather, Co-Leader
- Tina Basalla, Member
- Shannon Corrigan, Member
- Laura Garver, Member
- Savitha Kolar, Member
- Josetta Lichty, Member
- Anne Mycek, Member
- Carolyn Saona, Member
- Paul Simenson, Member
- Barbara Struble, Member
- Thad Wayne, Member
Results Achieved to Date
- FormType: Team update, received 8/14/07
TeamName: Improving the Student Aid Communications Process # 717
ExpectedResults: The team submited a final report of 11 recommendations to team sponsors. The sponsors have reviewed and approved the report, and are ready to begin implementing the recommendations.
A measure of success will be a drop in the percentage of students and families contacting the Office of Student Aid and an increase in the percentage of students who complete the aid processes by the start of each semester.
Web, eLion and intake statistical analysis in conjunction with ISIS navigation patterns will be utilized to evaluate the effectiveness of the changes made.
- We are currently working to implement the recommendations that were a result of the CQI initiative. One recommendation that has been completed is the successful launch of a Web- based knowledge system, IntelliResponse. This system allows students/parents to ask questions and receive immediate feedback from our Web site.
Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031
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