Team # 735 -- UHS - Clinical Services
Student Affairs

February 2007

Objective

The number of abandoned calls has been determined by the nursing staff to be unacceptably high based on data from an updated phone call tracking system. Goal is to decrease the number of abandoned calls to the nurse advice line by 10%.

Team Membership

  • LuAnn Benz, Member
  • Sylvia Musheno, Member

Results Achieved to Date


TOP

Search

Contact

Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031
Email:

Copyright 2006-2014 The Pennsylvania State University

This publication is available in alternative media upon request

Questions regarding web issues, please contact psupia@psu.edu