Team # 735 -- UHS - Clinical Services
Student Affairs
February 2007
Objective
The number of abandoned calls has been determined by the nursing staff to be unacceptably high based on data from an updated phone call tracking system. Goal is to decrease the number of abandoned calls to the nurse advice line by 10%.Team Membership
- LuAnn Benz, Member
- Sylvia Musheno, Member
Results Achieved to Date
Contact
Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031
Email: psupia@psu.edu
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