Team # 735 -- UHS - Clinical Services
Student Affairs

February 2007


The number of abandoned calls has been determined by the nursing staff to be unacceptably high based on data from an updated phone call tracking system. Goal is to decrease the number of abandoned calls to the nurse advice line by 10%.

Team Membership

  • LuAnn Benz, Member
  • Sylvia Musheno, Member

Results Achieved to Date




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