Team # 799 -- Special Billing Issues Team
Student Affairs

November 2007


To improve the process of billing services for patients with special billing issues, i.e. worker’s compensation, to ensure that charges are posted initially with the appropriate account and not to the student’s bursar account.

Team Membership

  • Michael Gouse, Leader
  • Connie Cavalier, Member
  • Nicole Shunk, Member
  • Barbara Virgil, Member

Results Achieved to Date

  • ExpectedResults: The goals are to increase customer satisfaction and eliminate any rework caused by incorrect billing.
    The team is currently reviewing data provided by the Bursar’s office of any charges that required reprocessing and is reviewing all aspects of the patient registration process for areas to improve.




Office of Planning and Institutional Assessment
The Pennsylvania State University
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University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031

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