Team # 890 -- Electronic Student Aid Award Notification for New Students
Undergraduate Education

January 2009

Objective

To notify new students by email that their Student Aid Award is ready to view in eLion as the Office of Student Aid continues to move to electronic communication and processes.

Process: Student Aid Award Notification for students new to PSU (first-year Undergraduate, first-year Graduate, advanced standing, non-degree to degree, provisional to degree). OSA previously notified these students by U.S. mail at their permanent address because these students did not have a PSU access account. We will use the email address provided on the Free Application for Federal Student Aid (FAFSA) to notify offered and accepted students that their Student Aid Award is available on eLion. If the FAFSA email is not valid, the email provided at the time they applied to PSU will be used. If neither email reaches the student we will send a paper letter directing students to eLion. We are also sending parents of dependent students an email advising them that the student has received email award notification.

Issue prompting improvement: Cost reduction; continuing the move to electronic communication and processes in OSA.

Objectives: 1. To notify new students by email that their Student Aid Award is ready to view in eLion. 2. To reduce costs. 3. Students receive notice of awards the day after weekly awarding is complete. 4. Any changes to aid programs or amounts are immediately visible in eLion for students.

Team Membership

  • Anna Griswold, Sponsor
  • Bob Quinn, Leader
  • Bonnie Benjamin, Facilitator
  • Sandy Coyle, Member
  • Giovanna Genard, Member
  • Savitha Kolar, Member
  • Jane Kone, Member
  • Evelyn Nordberg, Member
  • Paul Simenson, Member

Results Achieved to Date

  • ExpectedResults: We will begin Student Aid awarding for new students at the end of March and make weekly awards as FAFSA’s are loaded from the federal processor. We will be able to report outcomes later this year.

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Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
 Phone: (814) 863-8721
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