Team # 964 -- Pharmacy Quality Improvement
ObjectiveTo insure that 100% of prescriptions filled go to the correct patient.
During July/Aug 2010, 24,830 prescriptions were filled by the UHS pharmacy; although the error rate is very small (0.0002%), there is a potential for a negative outcome. The goal is that 100% of prescriptions filled must go to the correct patient.
- Jim Gill, Leader
- Jonathan Borowski, Member
- Patricia Grieb, Member
- Doris Guanowsky, Member
Results Achieved to Date
The pharmacy conducted a root cause analysis to identify factors such as interruptions, work environment, assistive technology, and staffing levels which may contribute to loss of concentration or error. As a result, some work flow processes were redesigned, and an additional pharmacist was added.
The pharmacy director will continue to track and analyze error data and make corrective actions to continue to improve the pharmacy services.
Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031
Copyright 2006-2013 The Pennsylvania State University
Questions regarding web issues, please contact email@example.com