Team # 970 -- Special Collections CQI Team
University Libraries

October 2010


To document the current processes in each of the Special Collections units and the Special Collections Team in the Cataloging and Metadata Services department and identify ways to make these processes more similar, more collaborative, more efficient, and more effective.

Identify which ideas to implement and develop implementation plans. Review measures that could be used to determine if process improvements are making things better. Determine future initiatives.

Team Membership

  • Lisa German, Sponsor
  • Sally Kalin, Sponsor
  • Timothy Babcock, Member
  • Michelle Belden, Member
  • Ann Copeland, Member
  • Paul Dzyak, Member
  • Jackie Esposito, Member
  • Lee Gruver, Member
  • Susan Hamburger, Member
  • John Hamilton, Member
  • Doris Malkmus, Member
  • James Quigel, Member
  • Ken Robinson, Member
  • Sandy Stelts, Member
  • J. Jeff Ungar, Member

Results Achieved to Date

  • ExpectedResults:

    The Special Collections Unit Heads met with Barbara Sherlock from the Office of Planning and Institutional Assessment to begin the process. The entire group has worked with Barbara Sherlock for a total of 8.5 hours and will have one final two-hour meeting in May. Each area has documented its processes and identified ways of making the processes more similar, collaborative, efficient, and effective. The group has also determined which ideas to implement, developed implementation plans, reviewed measures, and identified future initiatives. Implementation of process improvements has begun and measures will be reviewed and discussed at the meeting in May.




Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031

Copyright 2006-2014 The Pennsylvania State University

This publication is available in alternative media upon request

Questions regarding web issues, please contact