Team # 978 -- University Park Reference and Consultation Services Council
ObjectiveTo create a more coordinated and cohesive approach to reference and consultation services at University Park. The Council's charge corresponds to other Libraries’ Councils: Access Services Council, Collection Development Council, and the Bibliographic Services Council.
The Council will broadly engage our faculty and staff through its cross-departmental membership, by appointing action teams to address specific issues, and by fostering dialogue about our user services. The Council will both develop a tactical plan that will serve as a blueprint for our future directions and identify immediate actionable items that will improve our reference-related services for our users. In meeting its charge, the Council will develop policies, standards, and core competencies; develop mechanisms to enhance communications among all service points; track national trends and identify best practices; and craft a concise tactical plan.
- Sally Kalin, Sponsor
- Dawn Childress, Co-Chair
- Diane Zabel, Co-Chair
- Dawn Amsberry, Member
- Anne Behler, Member
- Barbara Coopey, Member
- Kelly Kaiserian, Member
Results Achieved to Date
Tactical Plan - crafted a tactical plan for delivering and improving reference and information services at University Park. Reference Policy and Mission Statement - crafted a reference policy and mission statement for the Libraries' web page.
UP Unplugged - series to discuss important topics in reference services.
Conference Report-backs - for librarians to share information gathered at conferences on trends, best practices, and issues in libraries.
Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031
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