No. 107 February 2008

Feature Article: Managing Limited Resources in Higher Education

Resource management has become a topic of lively discussion across institutions of higher education. As demands upon limited resources increase, sometimes an organization has to find a way to say “No.” This article summarizes several recent models and how they have been used to deal with this issue in higher education.
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The complete feature articles series is available at

Quality Advocates:

Planning from a Department Head or Director’s Perspective
Tuesday, February 26, 2008, 1:30-3:00 p.m., 508 Rider Building, Speakers: James Dillard, Head, Department of Communication Arts and Sciences, The College of the Liberal Arts, and James Myers, Director, Facilities Engineering Institute, College of Engineering

Leadership and Organizational Performance
Wednesday, March 5, 2008, 1:30-3:00 p.m., 508 Rider Building, Speaker: James B. Thomas, Dean, Smeal College of Business

For complete information about the Quality Advocates series, visit


Facilitating Planning, Improvement, and Assessment Projects and Teams
Friday, February 22, 2008, 8:30 a.m.- 4:00 p.m., 508 Rider Building, Presenters: Marianne Guidos and Barbara Sherlock
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For complete information on all workshops being offered, visit

Innovation Extracts: The Power of a Positive No

Working with limited resources, whether it’s time, funds, equipment, or people, one can’t always say “Yes” eagerly to each request for a service, product, decision, or action.  But it’s hard to say “No”, whether in the family, community, or work environment.  As presented by William Ury in The Power of A Positive No (Bantam Books, 2007) saying “Yes” may be as likely to have negative consequences as the perceived negative impact of saying “No”. Read more at
The complete Innovation Extracts series is available at

Support for Planning, Improvement, and Assessment in Your Unit

The Office of Planning and Institutional Assessment supports the University’s efforts to plan, assess, and improve programs and services. The Office is available, at no charge, to consult with units and use organizational change tools to help units assess their needs, develop strategic plans, improve key processes, and develop collaborative team environments. If you would like to discuss the planning, quality, or assessment needs of your unit with one of our consultants, please contact the Office at 814-863-8721 or e-mail

The Quality Endeavors newsletter is published several times each semester. If you have any questions or comments about what you read here, or if you would like to suggest items for future newsletters, please contact Louise Sandmeyer, Executive Director of the Office of Planning and Institutional Assessment, at 814-863-8721 or read past issues, see the Office's Web site at

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