No. 114 November 2008

What's New

Feature Article: Penn State Innovation and Improvement Teams: Results!
Improvement and innovation can be found throughout the University as teams work together to improve and reinvent their processes. The Office of Planning and Institutional Assessment recently followed up with a number of teams who had been active over the past five years, including those from Outreach, University Libraries, Student Aid, Enrollment Management, University Health Services, and Penn State Schuylkill, to find out more about the results of their work.

For the full article, visit
The complete feature articles series is available at

Quality Advocates

Outcomes Assessment: More than a Plan
Wednesday, December 3, 2008, 10:00 a.m. – 11:30 a.m., 508 Rider

New!  The Shifting Economic Landscape and the Implications for Penn State
Tuesday, December 16, 2008, 10:30 a.m. – 12:00 noon, 508 Rider
Presenter: Graham Spanier, President

The current economic crisis is in front of all of us on a daily basis. How is this situation impacting higher education in general and Penn State specifically? President Spanier will share his perspective on the changing economic environment.

To register for these free events call the Office of Planning and Institutional Assessment at (814) 863-8721 or e-mail  Penn State campuses interested in participating in Quality Advocates via videoconference should contact the Office of Planning and Institutional Assessment.

For complete information about the Quality Advocates series, visit


University Park
Facilitating Planning, Improvement, and Assessment Projects and Teams - Friday, November 14, 2008, 8:30 a.m. - 4:00 p.m., 508 Rider

For further information, visit

For complete information on all workshops being offered, visit

Spotlight on Quality Improvement: Delivering Service Across All Campuses

Twenty separate job recruiting systems across Penn State led to missed opportunities.  Nittany Lion Recruiting is an integrated online system for job postings and on-campus interviewing.

For the full article, visit

The complete Spotlight on Quality Improvement series is available at

Innovation Extracts: Cost Containment: A Survey of Current Practices at America’s State Colleges and Universities

What approaches are public institutions of higher education taking to reduce costs? The American Association of State Colleges and Universities asked 430 member institutions (including Penn State) to respond to an online survey between November 2007 and January 2008 and 114 institutions responded. Based on the responses, AASCU identified five patterns within cost containment and made several recommendations. Read more at

Support for Planning, Improvement, and Assessment in Your Unit

The Office of Planning and Institutional Assessment supports the University’s efforts to plan, assess, and improve programs and services. The Office is available, at no charge, to consult with units and use organizational change tools to help units assess their needs, develop strategic plans, improve key processes, and develop collaborative team environments. If you would like to discuss the planning, quality, or assessment needs of your unit with one of our consultants, please contact the Office at 814-863-8721 or e-mail

The Quality Endeavors newsletter is published several times each semester. If you have any questions or comments about what you read here, or if you would like to suggest items for future newsletters, please contact Louise Sandmeyer, Executive Director of the Office of Planning and Institutional Assessment, at 814-863-8721 or read past issues, see the Office's Web site at

To subscribe, join our mailing list or contact the Office of Planning and Institutional Assessment at 814-863-8721.

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Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031

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