No. 117 February 2009

What’s New

Penn State’s work on developing the University strategic plan for 2009-2010 through 2013-2014 continues. A summary of the planning process is available at http://www.psu.edu/president/pia/strategic_planning/uspc/process.html.

As in past years, this spring the annual Quality Issues Forum, sponsored by the Executive Vice President and Provost and the Office of Planning and Institutional Assessment (OPIA) will recognize recent examples of process improvement and innovation. In 2008, more than sixty teams were recognized for their efforts. With the recent state budget rescissions, these efforts to increase efficiency and effectiveness are even more important. Let us recognize your unit’s process improvements at the 2009 Forum by entering your team in the OPIA database.

For 21 years the Baldrige National Quality Program has provided criteria for a comprehensive analysis of organizational performance and progress toward excellence. The 2009-2010 Education Criteria for Performance Excellence is available at http://www.quality.nist.gov/Education_Criteria.htm.

Feature Article: Penn State Innovation and Improvement Teams: More Team Results!

In the November 2008 issue of Quality Endeavors, the Office of Planning and Institutional Assessment followed up with several innovation and improvement teams. This month we highlight the work and results of additional teams from Outreach, University Health Services, University Libraries, Office of Student Aid, and College of Agricultural Sciences.

For the full article, visit http://www.psu.edu/president/pia/features/Issue117.html.

The complete feature articles series is available at http://www.psu.edu/president/pia/features/.

Quality Advocates

Globalizing Penn State
Friday, February 13, 2009, 10:30 a.m. - noon, 508 Rider

Panelists: Michael Adewumi, Vice Provost for Global Programs and Professor of Petroleum and Natural Gas Engineering; and Robert Crane, Director, Alliance for Earth Science, Engineering, and Development in Africa, Professor of Geography, and Chair, University Strategic Planning Council on Task Force on Internationalization
Moderator: Barbara Sherlock, Planning and Improvement Associate, Office of Planning and Institutional Assessment

For further information, visit http://www.psu.edu/president/pia/advocates/2009/02/.

Enhancing Student Success
Monday, April 6, 2009, 10:30 a.m. – noon, 508 Rider

Panelists: Yvonne Gaudelius, Assistant Vice President and Associate Dean for Undergraduate Education, and Chair, University Strategic Planning Council Task Force on Ensuring Student Success; W. Terrell Jones, Vice Provost for Educational Equity; and Damon Sims, Vice President for Student Affairs

For further information, visit http://www.psu.edu/president/pia/advocates/2009/04/.

For complete information about the Quality Advocates series, visit http://www.psu.edu/president/pia/advocates/.

Workshops

CQI Overview
Wednesday, February 18, 2009, 1:30 - 4:00 p.m., 508 Rider OR Friday, April 17, 2009, 8:30 - 11:00 a.m., 508 Rider

Presenter: Office of Planning and Institutional Assessment staff

For further information, visit http://www.psu.edu/president/pia/workshops/overview/.

DMADV: An Analytical Approach for Implementing New Strategies
Thursday, February 19, 2009, 9:00 a.m. – 12:00 noon, 508 Rider

Presenters: Harriet Black Nembhard, Associate Professor and Bashore Career Professor, Industrial a

For further information, visit http://www.psu.edu/president/pia/workshops/dmadv/.

nd Manufacturing Engineering, and Director, QUEST Lab; and Barbara Sherlock, Planning and Improvement Associate, Office of Planning and Institutional Assessment

For further information, visit http://www.psu.edu/president/pia/workshops/dmadv/.

Facilitating Planning, Improvement, and Assessment Projects and Teams
Friday, March 20, 8:30 a.m. – 4:30 p.m., 508 Rider

Marianne Guidos, Quality and Planning Research Associate, Office of Planning and Institutional Assessment; and Barbara Sherlock, Planning and Improvement Associate, Office of Planning and Institutional Assessment

For further information, visit http://www.psu.edu/president/pia/workshops/facilitating/.

Applying Quality Principles in Daily Work
Friday, April 3, 8:30 – 11:00 a.m., 508 Rider

Marianne Guidos, Quality and Planning Research Associate, Office of Planning and Institutional Assessment; and Barbara Sherlock, Planning and Improvement Associate, Office of Planning and Institutional Assessment

For further information, visit http://www.psu.edu/president/pia/workshops/quality_principles/.

For complete information on all workshops being offered, visit http://www.psu.edu/president/pia/workshops/.

Innovation Extracts: An Entrepeneurial Approach to Planning

How can an entrepreneurial approach contribute to successful planning and implementation? McGrath and MacMillan describe ‘discovery-driven’ planning, based on their research, and Pinchot and Pellman identify components of a climate that encourages intrapreneurs, internal entrepreneurs.

The complete Innovation Extracts series is available at http://www.psu.edu/president/pia/extracts/.

Support for Planning, Improvement, and Assessment in Your Unit

The Office of Planning and Institutional Assessment supports the University’s efforts to plan, assess, and improve programs and services. The Office is available, at no charge, to consult with units and use organizational change tools to help units assess their needs, develop strategic plans, improve key processes, and develop collaborative team environments. If you would like to discuss the planning, quality, or assessment needs of your unit with one of our consultants, please contact the Office at 814-863-8721 or e-mail psupia@psu.edu.

The Quality Endeavors newsletter is published several times each semester. If you have any questions or comments about what you read here, or if you would like to suggest items for future newsletters, please contact Louise Sandmeyer, Executive Director of the Office of Planning and Institutional Assessment, at 814-863-8721 or psupia@psu.edu.To read past issues, see the Office's Web site at http://www.psu.edu/president/pia/newsletter/archive.htm.

To subscribe, join our mailing list or contact the Office of Planning and Institutional Assessment at 814-863-8721.

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