No. 118 March 2009

What’s New

Quality Issues Forum Update: 56 teams representing 20 units, including 4 colleges and 8 campuses, and over 500 individuals, have been identified to be recognized at Penn State’s 2009 Quality Issues Forum. For information on past Forums visit http://www.psu.edu/president/pia/qif/. Let us recognize your unit’s process improvements at the 2009 Forum by entering your team in the OPIA database.

Leveraging Excellence Awards: The Retail Alliance, a business confederation of universities, and the Wisconsin Center for Educational Research, University of Wisconsin-Madison, are the 2009 winners of the National Consortium for Continuous Improvement in Higher Education Leveraging Excellence Award. This award recognizes innovations that have been implemented beyond one department, campus, or institution. http://ncci-cu.org/Visitors/Documents/LEAwards.pdf

Feature Article: Developing Strategic Performance Indicators – Continuing and Distance Education

Developing meaningful strategic performance indicators can be one of the most challenging aspects of planning. Outreach’s Continuing and Distance Education (C&DE) began the process to develop performance indicators in 2008 and is in its first year of implementation and review.

For the full article, visit http://www.psu.edu/president/pia/features/Issue118.html. The complete feature articles series is available at http://www.psu.edu/president/pia/features/.

Quality Advocates

Enhancing Student Success
Monday, April 6, 2009, 10:00 a.m. – 11:30 a.m., 508 Rider

Panelists: Yvonne Gaudelius, Assistant Vice President and Associate Dean for Undergraduate Education and Chair, University Strategic Planning Council Task Force on Ensuring Student Success; W. Terrell Jones, Vice Provost for Educational Equity; and Damon Sims, Vice President for Student Affairs

For further information, visit http://www.psu.edu/president/pia/advocates/2009/04/. For complete information about the Quality Advocates series, visit http://www.psu.edu/president/pia/advocates/.

Workshops

Facilitating Planning, Improvement, and Assessment Projects and Teams
Friday, March 20, 8:30 a.m. – 4:30 p.m., 508 Rider
Marianne Guidos, Quality and Planning Research Associate, Office of Planning and Institutional Assessment, and Barbara Sherlock, Planning and Improvement Associate, Office of Planning and Institutional Assessment

For further information, visit http://www.psu.edu/president/pia/workshops/facilitating/.

Applying Quality Principles in Daily Work
Friday, April 3, 8:30 – 11:00 a.m., 508 Rider
Marianne Guidos, Quality and Planning Research Associate, Office of Planning and Institutional Assessment, and Barbara Sherlock, Planning and Improvement Associate, Office of Planning and Institutional Assessment

For further information, visit http://www.psu.edu/president/pia/workshops/quality_principles/.

An Overview of Continuous Quality Improvement
Friday, April 17, 8:30 – 11:00 a.m., 508 Rider
Louise Sandmeyer, Executive Director, Office of Planning and Institutional Assessment

For further information, visit http://www.psu.edu/president/pia/workshops/overview/. For complete information on all workshops being offered, visit http://www.psu.edu/president/pia/workshops/.

Spotlight on Quality Improvement

Keeping Pace with Technology
Applications for Penn State’s graduate programs come from around the world. Prospective students apply for over 150 different programs. The Graduate School must keep this system accessible, able to provide timely responses worldwide, and up to date in terms of technology and requirements.

For the full article, visit http://www.psu.edu/president/pia/spotlight/gradschool/. The complete Spotlight on Quality Improvement series is available at http://qualityspotlight.psu.edu/.

Innovation Extracts

Innovations: How to Nurture, Respond, and When to Adopt
Ideally, we work in an organizational climate that encourages innovation, and all innovations come from within our organization. But how do we establish that climate or culture? How do we respond when peer or competitive organizations innovate and impact our environment? And whether they come from internal or external sources, how do we evaluate innovations and make a decision about whether or when to adopt or implement them?

The complete Innovation Extracts series is available at http://www.psu.edu/president/pia/extracts/.

Support for Planning, Improvement, and Assessment in Your Unit

The Office of Planning and Institutional Assessment supports the University’s efforts to plan, assess, and improve programs and services. The Office is available, at no charge, to consult with units and use organizational change tools to help units assess their needs, develop strategic plans, improve key processes, and develop collaborative team environments. If you would like to discuss the planning, quality, or assessment needs of your unit with one of our consultants, please contact the Office at 814-863-8721 or e-mail psupia@psu.edu.

The Quality Endeavors newsletter is published several times each semester. If you have any questions or comments about what you read here, or if you would like to suggest items for future newsletters, please contact Louise Sandmeyer, Executive Director of the Office of Planning and Institutional Assessment, at 814-863-8721 or psupia@psu.edu. To read past issues, see the Office's Web site at http://www.psu.edu/president/pia/newsletter/archive.htm.

To subscribe, join our mailing list or contact the Office of Planning and Institutional Assessment at 814-863-8721.

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