No. 123 October 2009

Quality Advocates: Student Success Series

Connecting Policy and Practice to Student Success - November 13, 2009, 10:00 a.m. – 11:30 a.m., 508 Rider - Session Leader: Damon Sims, Vice President for Student Affairs

Who is Responsible for Student Success? - December 4, 2009, 11:30 a.m. – 1:00 p.m., 508 Rider - Session Leader: Robert Pangborn, Vice President and Dean for Undergraduate Education

For complete information about the Quality Advocates series, visit

Best of the Blog

Student Success - What does it mean to you?

Read the summary of the October 16 Quality Advocates session on student success, and then join an online discussion about what student success means to you. Read the complete blog entry at

Problems in Crossing the Finish Line

The recently published book, Crossing the Finish Line: Completing College at America's Public Universities addresses a number of issues relating to student success. Their findings reinforce what our office found several years ago: lower-income students are less likely to complete college, even after controlling for a number of other characteristics. Read the complete blog entry at

Feature Article: The Evolution of Process Improvement

Lean is one of the current popular approaches to improvement, efficiency, and effectiveness, in both business and higher education. With Lean’s popularity, it’s worth taking a look back at the evolution of process improvement. Each seemingly new approach builds on those approaches that have gone before.

For the full article, visit .
The complete feature articles series is available at

Innovation Insights: #23: Increasing Efficiency and Effectiveness Through Lean

Lean can be applied in an academic or service environment to establish a steady flow of work and reduce waste while providing services in a timely manner.

For the full document, visit The complete Innovation Insights series is available at

Innovation Extracts: Higher Education and the New Society by George Keller

In his last book, Higher Education and the New Society, noted author George Keller examines the current situation of higher education, including high cost, increasing competition, and an aging population, and presents some options for major change.

The complete Innovation Extracts series is available at


Applying Quality Principles in Daily Work - Wednesday, November 4, 2009, 8:30 - 11:00 a.m., 508 Rider

Continuous Quality Improvement - Closing the Gap - Friday, November 20, 2009, 9:30 a.m. - 12:00 p.m., 508 Rider

For complete information on all workshops being offered, visit .

Support for Planning, Improvement, and Assessment in Your Unit

The Office of Planning and Institutional Assessment supports the University’s efforts to plan, assess, and improve programs and services. The Office is available, at no charge, to consult with units and use organizational change tools to help units assess their needs, develop strategic plans, improve key processes, and develop collaborative team environments. If you would like to discuss the planning, quality, or assessment needs of your unit with one of our consultants, please contact the Office at 814-863-8721 or e-mail

The Quality Endeavors newsletter is published several times each semester. If you have any questions or comments about what you read here, or if you would like to suggest items for future newsletters, please contact Louise Sandmeyer, Executive Director of the Office of Planning and Institutional Assessment, at 814-863-8721 or To read past issues, see the Office's Web site at .

To subscribe, join our mailing list or contact the Office of Planning and Institutional Assessment at 814-863-8721.

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