No. 129 May 2010
Feature Article:"OK is not OK"
At the Quality Issues Forum on April 30, 2010 Senior Vice President for Finance and Business/Treasurer Al Horvath talked with members of 60 innovation and improvement teams about why “OK is not OK”.
Quality Advocates: Three Cross-unit Collaborative Innovation and Improvement Teams
Read about what three cross- unit and collaborative teams have accomplished:
- Finance and Business, Research, and the Colleges of Agricultural Sciences, Earth and Mineral Sciences, Engineering, and Eberly Science worked on the use of biodiesel fuel.
- Undergraduate Education and the Eberly College of Science improving the success of students in lower division math courses.
- Penn State Altoona implemented a new registration process that provides more accurate enrollment and income information, and has reduced the number of non-registered students.
Quality Advocates: New Ideas
We are planning the Quality Advocates schedule for 2010-2011. If you would like to suggest any topics for upcoming sessions contact us at firstname.lastname@example.org.
Publication: Penn State Berks in ASQ’s Quality Progress
“High Marks” by Paul Esqueda, Associate Dean for Academic Affairs, and Mary Lou D’Allegro, Senior Director, Planning, Research, and Assessment at Penn State Berks will be published in the May 2010 issue of the American Society for Quality (ASQ) Quality Progress. The article examines how Penn State Berks is applying continuous quality improvement’s Plan-Do-Check-Act cycle to campus assessment and strategic planning. The article will be available through University Libraries http://getit.libraries.psu.edu:9003/sfx_local/cgi/core/citation-linker.cgi.
Give Us Feedback
We have made some changes to the format for Quality Endeavors, beginning with the April 2010 issue, to make it more readable. Tell us what you think, and what else we can do to improve our newsletter at email@example.com.
Submit your ideas for effectiveness and efficiencies at Penn State
The Academic Program and Administrative Services Review Core Council is interested in receiving your suggestions for how Penn State can be more efficient, cut costs, and maintain quality. Submit your ideas here.
Support for Planning, Improvement, and Assessment in Your Unit
The Office of Planning and Institutional Assessment supports the University’s efforts to plan, assess, and improve programs and services. The Office is available, at no charge, to consult with units and use organizational change tools to help units assess their needs, develop strategic plans, improve key processes, and develop collaborative team environments. If you would like to discuss the planning, quality, or assessment needs of your unit with one of our consultants, please contact the Office at 814-863-8721 or e-mail firstname.lastname@example.org.
The Quality Endeavors newsletter is published several times each semester. If you have any questions or comments about what you read here, or if you would like to suggest items for future newsletters, please contact Louise Sandmeyer, Executive Director of the Office of Planning and Institutional Assessment, at 814-863-8721 or email@example.com.To read past issues, see the Office's Web site at http://www.psu.edu/president/pia/s/5ztbIb.
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Office of Planning and Institutional Assessment
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Phone: (814) 863-8721
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