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No. 155 January 2013

Feature Article: Quality Team Highlights: Call for Recent Innovation and Improvement Teams

Since the Continuous Quality Improvement (CQI) effort began at Penn State in 1991, over 1000 CQI and innovation and improvement teams have been formed. That over 3800 individuals have been involved with these initiatives speaks to the scope and breadth of Penn State’s involvement in and commitment to these activities.

Read the complete feature articles series…

Innovation Extract:  Love ’Em or Lose ’Em: Getting Good People to Stay

In the fourth edition of Love ’Em or Lose ’Em: Getting Good People to Stay Beverly Kaye and Sharon Jordan-Evans provide an alphabet of approaches and tools - 26, from A to Z - to become a ‘retention-focused manager’.

Penn State Institutional Research Interest Group: Update on Student Information System Replacement Project

Our current Student Information System is over 30 years old. Learn the status of the project to replace the system, the challenges the project has encountered and what the next steps will be.

Workshop: Q&A with OPIA - Penn State’s IMPROVE Model: What It Is and How to Use It

Q&A with OPIA is presented through Adobe Connect. This online session provides a quick introduction to and overview of Penn State’s IMPROVE model. There will be opportunity for questions during the session, and for one-on-one follow-up.

Workshop: Facilitating Planning, Improvement, and Assessment Projects and Teams

This full-day workshop provides hands-on experience in the role of a facilitator working with a team to address a planning, improvement, or assessment initiative. It also identifies the parallels between any of these approaches and classic project management, and the further considerations for the individual serving as both the group leader and facilitator.

Workshop: Applying Quality Principles in Daily Work

Find out how to apply the activity based analysis improvement tool outlined in Innovation Insights #6: Doing the Right Things Right to your work situation. Learn how you can apply basic quality principles to develop more effective and efficient work processes.

Quality Team Highlights:  New Team

The team highlighted this month is:

Penn State Schuylkill - Team # 1035 -- Retention of Students at Penn State Schuylkill Campus

Support for Planning, Improvement, and Assessment in Your Unit

The Office of Planning and Institutional Assessment supports the University’s efforts to plan, assess, and improve programs and services. The Office is available, at no charge, to consult with and assist units to assess their needs, develop strategic plans, improve key processes, and develop collaborative team environments.

The Quality Endeavors newsletter is published several times each semester. We welcome your questions, comments, and suggested topics for future newsletters. Read past issues at the Office's Web site.

To subscribe, join our mailing list or contact the Office of Planning and Institutional Assessment at 814-863-8721.

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