Identify & Select Process for Improvement
In this step, you identify what process
needs improved. A process is defined as a series of steps taken
to get the job done. In your work there are many processes that
you perform each day. For example, there is a process for handling
correspondence, scheduling meetings, making travel arrangements,
teaching class, conducting meetings and doing research. You select
a process by answering these questions:
- Whom do you serve? Who are your customers?
- What do they expect of the services you provide?
- What processes are in place to meet or exceed those expectations?
- Do you have information from your customers or co-workers
that indicates that some of the processes are not meeting expectations?
- Of those processes, is there a process that is manageable
in scope?
- Where is the "low hanging fruit"? In other words, which process
will give you the most improvement for your effort?
- Is there a group of people who know enough to improve this
process?
- Does your workplace welcome change?
Processes that do not meet the expectations
of your customers should be considered for improvement.
