The Penn State IMPROVE model is a road map for improvement that uses CQI principles and tools. By using the IMPROVE model you will: better understand that work is a process, use data in decision-making, and determine appropriate measures of performance.

Penn State's IMPROVE model is simply a series of questions. The questions are organized into seven different parts. Together, the seven parts make up the IMPROVE model.

The purpose of the IMPROVE model is to :

• Help you identify opportunities to improve your work.
• View the improvement process through a series of questions.
• Guide you through a decision making process.
• Investigate improvement process questions with other people.
• Help plan for improvement and successful change to take place.
• Provide a structure to continue evaluating solutions throughout your IMPROVE efforts, and
• Ultimately improve the quality of your work within the Penn State community.

The seven parts of Penn State's IMPROVE model are:

• Identify and select process for improvement,
• Map the process,
• Prepare an analysis of the process development,
• Research and develop solutions,
• Organize and implement improvements,
• Verify and document results, and
• Evaluate and plan for continuous improvement.

And the IMPROVE model is visually represented below:

You may click on each part of the above IMPROVE model to review the questions and to learn more.

OR

You may also review the questions by clicking on the words Identify, Map, Prepare, Research, Organize, Verify or Evaluate in the menu on the top of the page.

Note: In So What you will experience four different CQI initiatives at Penn State. For your convenience, the four initiatives, stories, and teams are organized and presented using Penn State's IMPROVE model.