At this point you can...

define in your own words "Continuous Quality Improvement", understand the term "process improvement", describe the purpose of the IMPROVE model, and list the 7 different parts that together make up Penn State's IMPROVE model.

Also, you can...

describe four processes that others have improved, identify who was involved in improving each of these processes, identify each step of the IMPROVE model, and explain why continuous improvement is important and four ways that it has been approached. Now what?

Now it's time to show how much you understand about Continuous Quality Improvement.

In Now What you will: 1) reflect on the stories that you experienced in So What, and 2) think about ways to improve the quality of your work within the Penn State community.