1. Consider the following as you analyze
process performance:
- Are there unnecessary steps?
- Are there unnecessary layers of approval?
- Are there overlapping paper and electronic processes?
- Are multiple people responsible for the same task? Is work
being duplicated?
- Where does everything backup or slow down?
- Does the process take too much time?
- Do you have any information about how the process performs?
(ex., is the customer satisfied, how long does the process
take, how many people are involved in each step of the process?)
2. Now that you have more information,
think again about your process. Is it meeting needs and expectations?
Could the process be improved?
3. Now that you have analyzed the performance
of the process:
- What is the problem?
- What are the causes?
- What are the effects?
