Research & Develop Possible Solutions

In this step you research and develop a list of possible solutions or specific changes that will improve the process.

Questions to ask:

1. Identifying possible solutions

• What actions are required to improve the process?
• Is there missing or incorrect information? Can you reduce wait time?
• Have you gathered ideas from others involved in the process about how it can be improved?

2. Evaluating your possible solutions

• Are the solutions based on what you have learned?
• Do the solutions address the causes?
• Have you thought about eliminating or redesigning some of the steps in the process?
• Have you identified ways to try out each solution?
• Do you know the costs and benefits of each solution?
• How will the solutions improve the process?
• Will the process be more efficient? How will you know when the process is improved?
• Will the improvement address customer concerns?

Next Step : Organize