The Office of Planning and Institutional Assessment offers educational programs in the areas of planning, assessment, innovation, and improvement. These programs are offered at no cost to Penn State units and individuals. Topics covered in these programs can include:

  • Approaches to planning
  • Integrating planning, assessment, and improvement
  • Basic concepts of continuous quality improvement
  • Implementation of continuous quality improvement at Penn State University
  • Continuous quality improvement tools
  • The IMPROVE Model
  • Flowcharting
  • Cause and Effect Diagrams

An Introduction to Continuous Quality Improvement: A Web-based Learning Opportunity

If you would like to discuss the planning, quality, or assessment needs of your unit with one of our consultants, please contact the Office at (814) 863-8721 or e-mail

Upcoming Programs

This section will be updated periodically as additional programs are scheduled.

If you would like to receive announcements of upcoming programs, join our mailing list.



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Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031

Copyright 2006-2014 The Pennsylvania State University

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Web page last modified 2013-03-04