The Solution: Putting the Academic Exceptions Process On-line
A team comprised of Student Services Center (SSC) staff and departmental advisers was charged with reviewing College procedures for undergraduate student services to streamline and simplify all of the processes while improving academic services. The team reviewed processes for Reinstatement, Re-enrollment and Academic Renewal, Change of Major, Change of Location, and Academic Exceptions/Petitions.
Team member Shelie Waite developed and presented the most effective ways to improve the Academic Exceptions/Petitions process, which included a list of working guidelines to establish College-wide consistency and an electronic course substitution petition form. The new e-Petition for Course Substitution System is available on-line to HHD advising staff across the University. A petition is submitted by an adviser or College Contact and Referral Representative (CCRR), and has pre-established approval paths. The campus at which the student is based is not a factor in how quickly the request is processed or when the student receives a response. In addition, students and advisers are automatically, electronically, notified of all decisions. The automated process also provides more accurate statistics for the SSC and eliminates the time needed to fill out and file handwritten forms and to notify students and advisers of decisions.
Fred W. Vondracek, Associate Dean for Undergraduate Studies and Outreach, College of Health and Human Development, noted that “the College is pleased to be part of efforts to make Penn State a truly student-centered university.”
For more information about this team, contact Margaret Sebastianelli at MSebastianelli@psu.edu.