Increase Student Access to University Learning Centers’ Resources
University Learning Centers (ULC) at University Park provide numerous
free academic support services to students. For example, the ULC
hires over 150 undergraduates each semester as peer tutors and consultants.
As observations in any academic environment will reveal, students
do not manage their schedules based on a traditional 8 a.m. to 5
p.m. workday. Additionally, with the growth of the Web and the Internet,
people have come to expect 24/7 access to most organizations and
Solution: Online Access to Many University Learning Centers’
University Learning Centers used technology to address this challenge.
The most obvious action was to post the hours and services for each
of their locations at their Web site. They have gone beyond that,
however, by reaching out to students who are providing support services
as well as those who are using them. Interested prospective tutors
can complete an employment application online. Students wishing
to request a tutor can also do so by filling out an online form.
Students looking for assistance have 24/7 access to an interactive
study skills web site and e-tutoring in writing, in addition to
more traditional services.
can visit the University Learning Centers’ online resources
and updated web site at: http://www.ulc.psu.edu
University Learning Center
Erin MacNeal Rehrig