Marianne A. Webster, staff assistant to the Division of Undergraduate Studies Program coordinator and Advising Center advisors in the Department of Academic Affairs at the DuBois campus, will receive the 2001 Support Staff Award.

The award is granted each year to recognize the overall high quality performance of a non-exempt member of the support staff and his or her dedication to customer service, quality improvement, teamwork and professionalism.

Webster has earned the reputation of having a quick sense of organization and is known campus-wide for her client-orientation toward students, parents and faculty.  As staff assistant in the Advising Center since 1994 and facilitator for the campus work-study program since 1981, she is often the first person many undergraduates meet when seeking assistance.  Her supervisors and colleagues alike say she provides outstanding service in explaining University policies, procedures and programs.  

She is responsible for scheduling appointments and preparing information packets for the Freshman Testing Counseling and Placement sessions for incoming freshmen.  She maintains the advising handbooks and prepares reports for the retention committee, including results of a follow-up post-card survey she developed for those who do not re-enroll, which has been useful to other campuses as well.  She maintains information, time sheets and records for the Federal Work Study Program, and helps students find information about majors and schedule classes.

Webster served on the department Strategic Planning Committee and Quality Improvement Committee, and was the staff assistant representative to the Liaison Committee for the Commission for Women.  In 1999, she was named the Penn Stater of the Quarter.

A supporter of campus student activities Webster maintains the coffee center for the Adult Learners Student Association as a fundraiser for the organization, and has been Mrs. Claus for the campus and community holiday party for the past several years.