The Center for Quality and Planning and the University Council on CQI would like to extend a special thanks for the hard work put forth by the Quality Expo Planning Team to accomplish this year's Expo. Helping to make the event a success were: Joy Dietz, David Dimmick, Linda Klimczyk, Fred Loomis, Roberta Moore, Eric Olbrich, Sue Oram, Stacy Ostrofsky, Bill Ritzman, Barbara Sherlock, Susan Shuman, Cyndi Snyder, Karen Wagner, Ellen Walker and Betzy Wilson.
Seven administrators from the University of Alabama visited the University Park campus in late March to learn about Penn State's quality initiatives. These guests met with the University Council on CQI to discuss the quality initiatives in the various units represented on the council:
* Margaret Spear described lessons learned from CQI in the University Health Services;
* James Ryan talked about the contribution CQI made to the conceptualization of the Faculty/Staff Survey;
* Lou Geschwindner pointed out the changes in the general education curriculum that reflect CQI principles;
* Billie Willits discussed the impact quality has had on the Office of Human Resources in terms of developing a customer-focus, teamwork, improved efficiencies through technology, and increased use of data;
* Rodney Reed described the quality training provided to school districts by the Center for Total Quality Schools in the College of Education.
For more information about Continuous Quality Improvement, please contact Louise Sandmeyer, executive director of the Center for Quality and Planning, at (814) 863-8721, LES1@PSU.EDU or see the center's Web site at http://www.psu.edu/president/cqi.