Intercom Online......April 8, 1999

Improvement projects to be
featured at the Quality Expo

When you need an ambulance, you want fast and effective service. That's what the University's Office of Emergency Medical Services is providing -- thanks, in part, to its Quality Improvement Committee.

"We examine every report for ambulance transport and judge its competence against a set of criteria we've established," David Jones, manager of the office in University Health Services, said. "We determine how well the criteria are being met and then adjust our training program to correct deficiencies."

The Office of Emergency Medical Services provides ambulance service specific events such as Nittany Lion football games at Beaver Stadium and events at The Bryce Jordan Center.

Its Quality Improvement Committee is involved in several efforts, including the ambulance transport project, which will be featured in an exhibit at the seventh annual Penn State Quality Expo on Thursday, April 15, in the ballroom of The Nittany Lion Inn, University Park.

Quality Expo '99, scheduled from 11 a.m. to 3 p.m., is sponsored by the University Council on Continuous Quality Improvement and the Center for Quality and Planning.

In the Office of Emergency Medical Services ambulance transport project, each report is reviewed and an evaluation sent to the technician who made the report.

"We have 42 students currently employed as emergency medical technicians, and a group of six is doing the peer evaluation," Jones said. "We rewrote the instruction manual and narrowed our evaluation to this smaller group of students. As a result, quality is better because we are getting more effective feedback.

"Through this effort, the needs of our student emergency medical technicians are guiding our training for them."

The ambulance project exhibit at Quality Expo '99 is among some 35 exhibits representing 53 CQI teams made up of approximately 340 members from across the University.

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