UNIVERSITY PARK, Pa. — Improved foot-traffic flow and greater product selection are some of the enhancements customers will enjoy at the Penn State Berkey Creamery's newly refurbished retail store, which will reopen and resume regular business hours Feb. 20.
The store, located in the Rodney A. Erickson Food Science Building on Curtin Road, closed for renovations Dec. 23, disappointing many students, faculty, alumni and other dedicated fans accustomed to visiting the store for their regular fix of ice cream and other dairy products, sandwiches, snacks and coffee.
"Some people wondered why we needed to renovate so soon when we've been in this location for not even 10 years," said James Brown, the creamery's assistant manager. "However, the creamery is one of the highest-traffic locations on campus, and believe it or not, it was showing signs of wear and tear. Plus, during that time, we've learned more about how customers move through the space and what products they want to see and purchase."
As a result, Brown noted, while the renovations do not represent a complete makeover, they were designed to improve operational efficiency, traffic flow and product display and availability. "Our top priority — and our guiding principle as we planned and executed the renovations — was to enhance the overall customer experience," he said.