UNIVERSITY PARK, Pa. — Facilitated through the IT Service Desk, IT Walk-Ups offer Penn State students, faculty and staff free technology support at three convenient locations on the University Park campus.
These IT Walk-Up locations can be found at Findlay Commons in East Halls, Pollock Commons in Pollock Halls, and Knowledge Commons in Pattee Library. IT support also is available online at the IT Help Portal, by email at ITservicedesk@psu.edu, or by phone at 814-865-HELP (4357).
In addition to supporting wireless and general IT issues, IT Walk-Up staff members help users manage multifactor authentication, troubleshoot software-related issues on personal devices, and implement best practices to improve technology accessibility.
The IT Walk-Up locations are designed to fit students' schedules and no appointment is necessary. Listed below are the times of operation for the fall 2023 semester.*
Findlay Commons and Pollock Commons
- Monday to Thursday: 2-8 p.m.
- Friday: 2-6 p.m.
- Saturday and Sunday: Closed
Knowledge Commons in Pattee Library
- Monday to Thursday: 10 a.m.-10 p.m.
- Friday: 10 a.m.-6 p.m.
- Saturday and Sunday: noon-6 p.m.
*Hours may vary based on employee availability, finals, holidays and semester breaks.
All students, faculty and staff are encouraged to take advantage of IT Walk-Ups as well as utilize the IT Service Desk for all their technology support needs. Tech Tutors also are available for personalized consultations and IT assistance.
Current Penn State students who may be interested in getting involved can learn more about joining the IT Service Desk team or browse valuable learning tools and resources.
In addition to IT Walk-Ups at University Park, there are other Campus IT Service Desks and College IT Help Desks available as well. Visit it.psu.edu/support for more information regarding IT Service Desk services.
To stay informed about IT at Penn State, read helpful how-to articles in the Knowledge Base and subscribe to IT Alerts.
For other opportunities, learn about Penn State IT Learning and Development initiatives.