Penn State Intercom......May 1, 2003

Some University Park
ATMs 'talk' to customers

PNC Bank, a member of The PNC Financial Services Group Inc., has enhanced four ATMs on The University Park campus with audio functionality to provide voice-guided assistance to visually impaired customers during their transactions.

"We are pleased to respond to the needs of visually impaired customers with a solution that provides more flexible access beyond the Braille alternative previously available," said Dennis P. Brenckle, president of the Central Pennsylvania Region. "Our work with the visually impaired community has shown us that voice-guidance technology provides the generally preferred experience at the ATM, ensuring an independent transaction with greater accuracy."

Two of the audio-enabled ATMs are on the ground floor in the HUB-Robeson Center, one is in Kern Graduate Center and one is in Pollock Commons. As Pollock Commons is under renovation, the ATM will be available again in August.

Customers can use the audio feature by inserting earphones into a jack on the front of the ATM. They listen to audio prompts that guide them through transactions.

PNC Bank is a major provider of financial services to students, faculty and staff in conjunction with the Penn State id+ Card program, which issues the University's official identification card. PNC Bank also has a Customer Service Center inside the Penn State id+ Card Office on the second floor of the HUB-Robeson Center.

For information on other audio-enabled ATM locations, call (888) PNC-BANK.