Diversity Education Services

picture of people from different countries

The Affirmative Action Office offers a number of workshops and training sessions for faculty and staff across the Penn State system.  Below you can find a list of programs currently being offered on campus along with a list of sessions available for individual unit presentation.  If you are interested in requesting a program specifically for your department, unit, or campus, please complete the Professional Development Request Form (MS Word or PDF - the forms should be send to Charleon Jeffries at cxj164@psu.edu), or on-line:

On-line Professional Development Request Form

Programs individually designed or tailored for specific units are also available upon request.

ECS-006: Sexual Harassment: Awareness & Prevention

This program provides basic guidelines for understanding and preventing sexual harassment in the workplace. Information regarding the legal basis for sexual harassment as well as PSU policies and procedures will be discussed. Case studies are included for participants to assess, discuss, and identify resolutions for potential sexual harassment situations in higher education. This program will help participants to:
• Define sexual harassment
• Understand the legal and procedural process for sexual harassment
situations
• Identify appropriate steps to be taken to help prevent, report, and
resolve sexual harassment issues

DIV-024: Developing Intercultural Awareness & Competency

This program is designed to address the realities of living and working in an increasingly global society where understanding other cultures is often an essential component of organizational success. Participants are encouraged to explore their feelings and perceptions about non-U.S. cultures in an effort to develop effective strategies to promote intercultural awareness and acceptance.

Objectives

Gather accurate information about other cultures.

Examine issues associated with acclimating to life in the United States.

Develop strategies to work more effectively with those whose cultures are different from their own.

 

DIV-056: Workplace Civility

Wednesday, November 19, 2014 – 1:00pm-3:00pm, 431 James M. Elliott Bldg

This program is designed to address the many ways in which workplace climates either promote organizational success or contribute to decreases in both morale and productivity. Participants will be expected to individually assess how their own actions and attitudes impact this process, while working with others to develop strategies aimed at improving the workplace climate in general.

Objectives

Recognize how specific behaviors serve as barriers to organizational goals.

Identify specific warning signs that signal the need for organizational change.

Identify effective strategies to address issues that arise in a way that promotes mutual respect and support.

 

DIV-057: Subtle Slights

Thursday, December 4, 2014 – 9:00am-11:00am, 431 James M. Elliott Bldg

How do we handle the unspoken, often unrecognized "little things" that foster sentiments and attitudes of inequity and incivility?  Microagressions speak to the attitudes, dispositions, and comments that many times lead to the devaluing of members of a community.  This session will focus on recognizing, validating, and ultimately managing the display and impact of microaggressions.

Objectives

Consider and understand the impact of personal perceptions and individual lenses.

Define and identify types of microaggressions.

Develop strategies and resources to remedy instances of potential or perceived incivility.

Presenter:       Charleon Jeffries

Charleon Jeffries is the Coordinator of Diversity Education at Penn State University, and provides opportunities for training of Penn State faculty and staff, on issues of diversity, equity, inclusion, campus climate, and civility. Prior to her work as the Diversity Educator for the University, Ms. Jeffries spent 11 years in the Office of Multicultural Programs in the College of Education at Penn State working with students, faculty, and staff providing targeted recruitment and retention efforts for underrepresented undergraduate and graduate students in the college. Ms. Jeffries also served as the co-chair of the College of Education's Diversity and Climate Enhancement Committee from 2005 - 2010 and again from 2012-2013.   Ms. Jeffries completed her undergraduate work in Rehabilitation and Human Services at Penn State and is currently completing her graduate work in Counselor Education.

 

Sessions are open to University faculty and staff.  Space is limited, so please register early! Unable to attend these dates or looking for individual sessions for your unit?  Please contact Charleon Jeffries or the Affirmative Action Office (814 863 0471) to discuss other programming opportunities.

 

The Diversity Education Services is an educational and support system within the Affirmative Action Office which:

• Provide programming services for all of the Colleges, Campuses,
departments and units within the PSU System.

• Promotes the development of multicultural understanding and cross
cultural competence.

• Develops and delivers a wide range of educational programming for
faculty, staff and students, designed to promote understanding and
support for diversity throughout the University.

• Serves as a forum for staff and supervisors to discuss conflict and
helps them deal with problems when they occur.

• Provides assistance to managers, supervisors, and faculty on
managing diversity issues.

• Focuses on understanding diversity among people with respect to
ethnicity, age, disability, race, gender, sexual orientation, and other
human differences.

 

DIVERSITY IN ACTION - INCREASING AWARENESS

DIVERSITY IN ACTION - IMPROVING SKILLS

THE “DIVERSITY EDUCATION” SERIES INCLUDE THE FOLLOWING PROGRAMS:



DIVERSITY IN ACTION: INCREASING AWARENESS

The sessions offered within this area are meant for employees who want to become more aware of the general dynamics of diversity.

Understanding and Valuing Diversity


This program is designed to be an introduction to what diversity means at the individual, group, and organizational level. Its purpose is to increase general awareness about the definition of diversity, fundamental diversity principles, and Penn State's support and efforts in diversity. This program will help participants to:
• Identify the dimensions of diversity
• Improve understanding of the impact of cultural messages and
cultural programming
• Recognize the impacts of group membership
• Provide accurate information about Penn State's diversity efforts
• Identify ways that individuals can enhance and support diversity
efforts


To request this program for your department, team, or group, call
814-863-0471.

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Wait There's More: Understanding and Valuing Diversity 2


This program provides a more extensive and interactive experience toward exploring diversity. We will go beyond the basic understanding of defining diversity in order to further develop ways in which one understands their identity and the role one plays in the workplace through their own lens. This program will help participants to:
• Understand how your experiences and background affect perceptions
• Explore the significance of how identities intersect
• Identify actionable goals toward enhancing diversity in the workplace

Prerequisite(s): Understanding and Valuing Diversity

To request this program for your department, team, or group, call
814-863-0471.

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Wisdom of the Ages: Applying Generational Concepts at Work

Four generations of people currently exist in today's workplace. This session highlights and illuminates the benefits and challenges that exist when people of various ages work together. Various styles of music will be used to illustrate the similarities and difference that people have when it comes to generational dynamics. This session will help participants to:
• Identify the four generations
• Explore and understand common characteristics of the four
generations
• Recognize the impacts of generational influences on attitudes, values,
and behaviors
• Develop more effective strategies for working with people of various
ages

To request this program for your department, team, or group, call
814-863-0471.

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Beyond Sexual Harassment: Identifying and Preventing Other Types of Harassment in the Workplace

In addition to sexual harassment, there are liability issues associated with harassment based on skin color, race, disability, national origin, religion, gender, sexual orientation, age, and other characteristics protected by law. This program will help participants to better identify potential problem behaviors and implement strategies for effectively handling such behavior. Specifically, this class will:
• Define harassment
• Identify the various types of harassment
• Delineate the negative impacts of harassment
• Provide practical ways to address and prevent harassment

To request this program for your department, team, or group, call
814-863-0471.

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Sexual Harassment: Awareness and Prevention

Ken Lehrman

This program provides basic guidelines for understanding and preventing sexual harassment in the workplace. Information regarding the legal basis for sexual harassment as well as PSU policies and procedures will be discussed. Case studies are included for participants to assess, discuss, and identify resolutions for potential sexual harassment situations in higher education. This program will help participants to:
• Define sexual harassment
• Understand the legal and procedural process for sexual harassment
situations
• Identify appropriate steps to be taken to help prevent, report, and
resolve sexual harassment issues

To request this program for your department, team, or group, call
814-863-0471.


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Gender Identity: What's It All About?

Recently, Penn State revised its anti-discrimination policy to include gender identity. Since the addition of sexual orientation to the policy, many people have assumed that this covered all acts of discrimination and harassment against people who are transgender. While this may be the case, the University wanted to go a step further and make it clear that it is against Penn State policy to discriminate against people based specifically on gender identity, which is different from sexual orientation. This program provide an introduction to the concept of gender identity in an effort to clarify the difference between these two often misunderstood concepts. Specifically, participants will:
• Learn the meaning of gender identity and how it different from
sexual orientation
• Identify the various ways that gender identity is expressed
(Transexualism, etc.)
• Recognize the issues that transgender individuals contend with in
employment and academic setting as well as how those issues
impact others within these settings
• Identify individual and organizational strategies for working
through various issues that arise in the workplace

To request this program for your department, team, or group, call
814-863-0471.

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Sexual Orientation in the Workplace: Can We Talk Yet?

This program is designed to facilitate an open and respectful dialogue about a topic which is often difficult to discuss in our culture. Participants will be encouraged to explore their perceptions and beliefs about sexual orientation, to reflect on the origin of those perceptions, and to discuss how they influence our interactions with others. Specifically, the program will help participants to:
• Identify societal and individual prejudices related to sexual orientation
(sometimes referred to as heterosexism).
• Gather accurate information about lesbian, gay, bisexual, and
transgender identities.
• Identify how attitudes about sexual orientation influence workplace
climate.
• Develop strategies and skills for appropriately addressing issues of
sexual orientation in the workplace.

To request this program for your department, team, or group, call
814-863-0471.

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Exploring the Three R's: Race, Reality, and Responsibility

This program begins to advance the dialogue about issues of race, racism, and oppression within our culture. The use of a 90 minute video (Crash) guides the discussion as participants are asked to openly examine issues of race, as well as the stereotypes that we often consciously and unconsciously act upon. This program will help participants to:
• Recognize and address "inhibitors" to understanding different races.
• Explore perceptions of responsibility and privilege.
• Identify individual strategies for reducing racial and ethnic bias.

Prerequisite(s): Understanding and Valuing Diversity

To request this program for your department, team, or group, call
814-863-0471.

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Global Diversity: Developing Intercultural Awareness and Acceptance

This program is designed to address the realities of living and working in an increasingly global society where understanding other cultures is often an essential component of organizational success. Participants are encouraged to explore their feelings and perceptions about non-U.S. cultures in an effort to develop effective strategies to promote intercultural awareness and acceptance. Specifically, participants in this program will:
• Gather accurate information about other cultures.
• Examine issues associated with acclimating to life in the United
States.
• Develop strategies to work more effectively with those whose
cultures are different from their own.

To request this program for your department, team, or group, call
814-863-0471.

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Racial Identity: Surprise, We All Have One

With all of the talk about issues of race, we rarely dig beneath the surface to explore how one's racial identity is actually shaped. Moreover, we often assume that only those from minority backgrounds have a specific racial identity. This program provides a unique opportunity to explore past and present thinking on racial identity from the perspective of Whites and people of color alike. Participants in this session will be encouraged to discuss these various perspectives as they examine how our racial identity is formed. The session will allow participants to:
• Develop a comprehensive understanding of Racial Identity Theory.
• Gain a greater awareness of how one's racial identity affects
interactions within groups and between groups.
• Discuss the personal and professional impact of these interactions.

Prerequisite(s): Understanding and Valuing Diversity

To request this program for your department, team, or group, call
814-863-0471.

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Power & Privilege: How We See It and How We Don't

This program will explore the concepts of power and privilege. We will examine how power and privilege can play out in the workplace through communicaion and interactions with collegues and customers. Interactive experiences will be utilized in order to createa space for dialogue regarding perceptions of power and privilege. Participants will work through practical case studies in order to understand diverse perceptions of a situation and how implicit interations can affect workplace climate. Participants will:
• Engage in an experience that explores power and privilege
• Gain a better understanding of what power and privilage is
• Explore perceptions of power and privilege
• Identify one's own power and privilege in the workplace and how to
engage with others within that context

To request this program for your department, team, or group, call
814-863-0471.

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Freedom of Speech: Rights and Duties

Ken Lehrman

DIV 055

This program will introduce and provide information about the First Amendment. In addition, issues of free speech will be reviewed and discussed as it applies to working within an institution of higher education. This session will help participants to:
• Learn more about the rights and duties associated with the First
Amendment
• Discuss how free speech and civility are related in the expression of
ideas
• Explore situations that reveal the complexities of the First Amendment

To request this program for your department, team, or group, call
814-863-0471.


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In These Shoes: Being a Minority on a Majority Campus

This session is specifically geared toward minority group members who work and live within the Penn State community. It is designed to provide a safe space for participants to openly discuss the opportunities and challenges that are unique to their experience. This program will allow participants to:
• Discuss their personal and professional experiences with others
who may have similar experiences.
• Share useful strategies for acclimation to the PSU community.
• Gather information on particular networks or resources within the
community.

To request this program for your department, team, or group, call
814-863-0471.

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DIVERSITY IN ACTION: IMPROVING SKILLS
The programs offered within this area have been developed for participants who have a general understanding of diversity and want to improve their skills and professional effectiveness.

How to Assist an Employee Who Might Need an Accommodation

Bill Ritzman

This interactive program is specifically designed to focus on the "nuts and bolts" of implementing the employment provisions of the Americans with Disabilities Act. This program will help participants to:
• Conduct effective and legal pre-employment inquiries
• Effectively resolve situations where performance issues and disability
• intersect
• Effectively implement the Reasonable Accommodation Process

To request this program for your department, team, or group, call
814-863-0471.


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DisABILITY: Understanding the ADA

Bill Ritzman

This program focuses on the definition of disability, the Americans with Disabilities Act, and an understanding of reasonable accommodations. Participants will address perceptions and attitude that exist in the workplace about disability. Key information will be shared about the factors that are considered in determining a disability as well as information about employee rights and responsibilities. Penn State policies and federal legislation will be discussed. This program will enable participants to:
  • Understand the definition and types of disability
  • Identify attitudes and perceptions
  • Increase awareness and employee and organizational rights, responsibilities, procedures, and support
Topics
  • Perceptions of disABILITY
  • The ADA
  • Penn State policies
  • Reasonable accommodations
  • Employee rights and responsibiliites

    To request this program for your department, team, or group, call
    814-863-0471.

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Climate Control: Promoting Mutual Respect in the Workplace

This program is designed to address the many ways in which workplace climates either promote organizational success or contribute to decreases in both morale and productivity. Participants will be expected to individually assess how their own actions and attitudes impact this process, while working with others to develop strategies aimed at improving the workplace climate in general. This program will help participants to:
• Recognize how specific behaviors serve as barriers to organizational
• goals.
• Identify specific warning signs that signal the need for organizational
• change.
• Identify effective strategies to address issues that arise in a way that
• promotes mutual respect and support.

To request this program for your department, team, or group, call
814-863-0471
.

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Working Toward Cultural Competency: The Final Frontier

While recognizing that diversity exists is a critical component of successful work environments, achieving cultural competence within an organization can be thought of as the final frontier in customer service provision. Developing a systematic set of attitudes, behaviors, and policies in order to work more effectively in cross-cultural situations necessarily requires continuous assessment of current practices and learning new patterns of behavior. This program is designed to provide participants with an overview of the notion of cultural competence and have them examine the ways that this particular concept can be applied within institutions of higher education. Specifically, this session will help participants to:
• Develop a clear understanding of the concept of cultural competence.
• Discuss ways that particular practices may inhibit the development of
cultural competence in the workplace.
• Identify specific strategies for developing cultural competence within
a university setting.

Prerequisite(s): Understanding and Valuing Diversity

To request this program for your department, team, or group, call
814-863-0471.

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Navigating Crossroads: Religion and Culture in the Workplace

Despite the widespread belief that some topics should never be discussed in the workplace, the reality is that we spend a great deal of our time at work and sensitive issues often arise even as we attempt to adhere to such a norm. This program begins to address issues workers often face when religious or cultural beliefs/practices intersect with workplace policies. Trying to navigate such situations can leave some workers feeling devalued and frustrated, while employers may feel that their hands are tied given the need to follow organizational policies. Session participants will be encouraged to openly discuss the issues that arise in this area for both workers and employers and explore various ways to address them. Specifically, this program will help participants to:
• Identify particular areas where religious/cultural beliefs may conflict
with workplace policies and procedures.
• Discuss the impact of these types of conflicts on individuals and
teams.
• Identify appropriate strategies designed to address these issues in a
way that promotes mutual support and respect.

Prerequisite(s): Understanding and Valuing Diversity

To request this program for your department, team, or group, call
814-863-0471.

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ORGANIZATIONAL EQUITY
The sessions offered in this section are designed for advanced work in improving knowledge and skills within specific content areas. These are not introductory level classes.

What Managers Need to Know to Prevent and Resolve Sexual Harassment Issues

This program is designed for individuals with supervisory or management responsibilities. Basic information about the legal and procedural basis of sexual harassment will be covered. Specifically, the role of the supervisor will be addressed in preventing and resolving issues related to sexual harassment. This session will help to:
• Describe the issues of liability related to sexual harassment situations
• Identify the responsibility of supervisors and managers in preventing
and handling sexual harassment situations
• Define appropriate supervisory actions when allegations of sexual
harassment surface

To request this program for your department, team, or group, call
814-863-0471.

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Follow the Leader: Leading a Diverse Workforce

This session is designed for administrators, managers, and supervisors in the examination of the multidimensional role of the leader in today's diverse workforce. Case studies will be used to assess, examine, and resolve complex issues of managing diverse teams. In this session, participants will:
• Identify the depth and breadth of leadership responsibility
• Examine the impact and influence of leaders' roles and responsibilities
• Identify and learn strategies and skills for effective diversity
leadership

To request this program for your department, team, or group, call
814-863-0471.

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Retaliation: What Managers Need to Know about Retaliation Claims


Ken Lehrman

This program is designed to provide useful information that can assist managers when supervising a unit after a claim of discrimination has been files. The purpose is to increase awareness of retaliation issues and to provide guidance that will allow a manager to supervise effectively. The program will:
• Explain the elements of a retaliation claim
• Define "protected activity"
• Identify the types of "adverse action" that may constitute retaliation
• Discuss legitimate defenses to claims of retaliation
• Offer strategies for preventing successful retaliation claims while
supervising effectively

To request this program for your department, team, or group, call
814-863-0471.

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How to Avoid Discrimination and Harassment Complaints: Effective Intervention Techniques

Alan Finnecy

Most discrimination complaints begin as occasional or subtle behaviors and interactions. Identifying the early signs of problems may prevent a discrimination complaint. Supervisory responsibilities include creating a positive office environment that discourages discrimination. This practical, skill-based session will help participants to:
• Recognize the impact of supervisor behavior and biases
• Prevent and resolve discrimination issues
• Understand how to be proactive to ensure equal opportunity and build
trust
• Identify illegal discrimination and the legal obligations and liabilities
• Understand employee rights and resources as well as the process of
filing a discrimination complaint

To request this program for your department, team, or group, call
814-863-0471.

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The World Café:Shaping our futures through conversations that matter

Whether your office, department or unit is working toward a common goal or working through an atmosphere of change or conflict, the World Café is a conversational process that increases the collective intelligence of a group. The World Café was developed during a dialogue of a global interdisciplinary group in 1995. The proven methodology assists groups and organizations in effective communication that connects diverse perspectives and ensures all voices are not only heard, but also utilized.

Please contact our office to further discuss how the World Café can be brought to your team.

WHAT OTHER SERVICES ARE OFFERED?
The Diversity Education Services provides assistance to managers, supervisors and faculty on diversity related issues, needs assessments, information and consultation for diversity teams, and diversity resources.

The Diversity Education Services also sponsors a new minority employee reception at the beginning of the year. This provides new employees an opportunity to get to know and network with key administrators, deans, faculty and other employees. The Diversity Education Services also offer on-going support/mentoring services to assist employees understand and succeed in the University’s organizational culture.

To schedule The Diversity Education programs marketed in the Center for Workplace Learning & Performance, visit the Center for Workplace Learning & Performance web site: http://ohr.psu.edu/learning.

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Affirmative Action Office

Affirmative Action Office
328 Boucke, University Park, PA 16802
Phone: (814) 863-0471 V/TTY

Questions regarding web issues, please contact Tanya Pasko, tvp2@psu.edu


Web page last modified October 30, 2014